To save you some setup time, be creative when selecting items for the list. This game is played by having players sit in a circle. Provide each team with the appropriate Lego pieces to replicate the Lego structure. The point of this game is to teach creative thinking and collaboration. Every customer support rep should be there to support their coworkers, just as much as they're there to support their customers. Materials: One 100-piece jigsaw puzzle for each small groupStep 1. Don't let any balloons touch the ground. Getting a group together for a team-building activity for just a few minutes at the start or end of your meeting time can make a HUGE difference in how they learn to work together. Instead, you can get employees up and active by setting up a scavenger hunt within your office or workspace. Allow the reps playing the customers to be as ridiculous as they want, but to a reasonable point. Each team’s goal is to lower the stick to one foot off the ground without anyone losing contact with the stick or forcing the stick down. Marketing automation software. Now in its second edition, Quick Team-Building Activities for Busy Managers addresses the problems that drag down group productivity and helps teams: 3. When it finally reaches the final person, that person must say aloud what they believe the message to be -- which is typically far off from the original message. This five minute team building exercise brings both communication and strength-identification to your team’s bonding time. For every hour of meeting time, ten minutes, or one sixth of the time, should be devoted to relationship building or having fun. Then, have each pairing select one person as the customer and one as the customer support rep. Request a demo. Provide each team with the appropriate Lego pieces to replicate the Lego structure.Step 4. Looking for 10 of the best team building activities? The only materials your reps will have during this activity to help them find a solution is their voices. It might sound cheesy, but each member of your customer support team is an integral asset in helping your company run. To successfully complete the challenge, team members will need to work together using their various skills in different roles. Most of all, these teambuilding games: Sometimes employees just need to let loose and blow off steam. Simply, they should hold the card over their head facing the others. Me Too!. This builds connections with the rest of your team and makes it easier for employees to work with one another. 3. Team members form a line, standing side by side.Step 2. You don't need to be Indiana Jones to go on an exciting adventure. Create a face with a random face generator. When everyone has completed their letters, have them read them aloud for the group to hear. Contact CareerArc today to learn how to develop your employer brand even further so that you can both retain and attract top talent. Another great team-building exercise is Knot My Job. The point of this game is to teach employees how to think on their feet. This will encourage them to listen to each other, collaborate, use trial and error, and work as efficiently as possible to find a quick solution, which are necessary steps when trying to do the same for a customer. The human knot is a classic team-building activity that gets your team close -- in more ways than one. In my book about remote team building, I share the 1/6 Rule. It’s a great way to get everyone’s juices flowing. Time Required: 30 minutes. For example, you as the organizer can participate and bond with your colleagues too. The point of this activity is to help your team grow closer and respect that everyone has good days and bad days. What should result is a "human knot" of intertwined arms and hands. With communication activities, team members become better at listening to each other and communicating their ideas. In this activity, you will split up your reps into partners. Materials: A thin stick/dowel rod for each group of six to ten employeesStep 1. If you are looking for more fun ways to … Nobody wants to spend time doing awkward activities with coworkers, especially so if it feels pressured. The game focuses on an idea of listening carefully to what someone is saying and then adding a new thought onto that existing idea. By analyzing what factors of a customer support interaction might be considered satisfactory to a customer, your reps can remind themselves to include those factors in every single support session. The message is repeated around and around the circle, and it's okay if it sounds a little muffled as the point is for it to get lost in translation. Team Building Exercises for Work These team building games are designed to help you get to know your fellow workers, your team of employees, and yourself better so you can all work together more efficiently. But the thing is – team building doesn’t have to be boring or unpleasant. Whether it … Each person must find a new use for that object and demonstrate it to the rest of the group. Additionally, this exercise reminds customer support reps to be empathetic towards customers. The right team building activities can help your employees bond, which in turn boosts engagement and productivity. This is a great activity to get your team thinking. The upcoming list gives you a quick peek into some of the most popular workplace games and activities of all times. Although team-building activities help to bring your group together, you don’t have to limit them to only one time a year. The point of this game is to relieve stress through light-hearted competition. However, it's important that your team meet to discuss the final letters. This sharing game is often used as an icebreaker and provides a unique way for your team members to learn more about each other. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3f403048-fd8e-426f-bddd-4fce020ae24b', {}); This is a great, low-energy activity that requires nothing but your team's presence. Some items may be hard to find or the list may be very long, so the team needs to work together to gameplan a strategy. Steal this: 11 customizable employer brand templates for social media. Once the teams are set, assign each one a color and give them matching balloons. These games don’t have to take up a lot of time either; the following 5 minute team building activities can quickly create a closer work community. One person stands up and makes three separate statements. Display the completed Lego structure to all the groups for 30 seconds, then hide it from them.Step 3. The point of this game is to teach your team the importance of clear communication. ↑ Table of Contents ↑ How to conduct team building activities This person will start listing fun facts about themself, such as "I'm from Chicago," or "I like to snowboard." After a minute, give one team … While this is important when speaking with customers, this is equally as important when communicating with coworkers so as to never belittle someone's thoughts or ideas. The point of this game is to teach your support reps the importance of active listening. Some companies like Zappos have incorporated a culture book. Finally, the paper towel is a quick, easy and fun team building exercise that teaches employees planning, timing and organisation. This is a great, low-energy activity that requires nothing but your team's presence. The point of this game is to promote self-awareness to other people on your team. Team building activities promote the acceptance of individual differences while creating a bond that can lead to an unstoppable team. Each team is given a list of items that can be found within the perimeters of the game. Then, when its game time, have reps step up one-by-one to choose a card. Materials: NoneStep 1. You'll need about three times as many balloons as people on the team. And while it typically functions as a game for small parties, it doubles as a great team-building activity. Give the pairings about ten minutes to prepare a loose script based off their scenario. Instructions for all activities below. The team that keeps the balloons up the longest wins. Split your group into smaller groups of three team members and provide each team with paper.Step 2. This activity is the opportunity to give advice and to learn more about each other. 4 Simple and Fun Virtual Team Building Activities; 5 Virtual Team Bonding Activities; 7 Zoom Games To Play with Friends, Students, or for a Virtual Happy Hour In this game, the team must work together to get all individual employees through the challenge. Divide the team members into even groups. Bring the entire team to a conference room or a large room enough for everyone to move freely, make sure to lock the door. Knot My Job. Start out by having every team member secretly write down two truths... Life Highlights Game Instructions. Instruct each person to reach out with their left hand and grab the left hand of another person in the circle who is not directly beside them. Two truths and lie gives employees the chance to talk about their personal lives with the rest of the team. Here are some awesome team building activities that are fun and easy to do! The point of this game is to learn how to effectively problem-solve with a team. The real test will require your team members to apply problem-solving techniques and show flexibility in addressing an unexpected challenge. Here are some of our best team-building activities for customer support teams that don't ever require you to leave the comfort of your four walls. The team is required to get all team members through the “web” without touching the strings.Step 3. This teaches employees the value of working together towards a common goal. As most managers already know, quick team building activities for work can have a great effect on productivity and overall teamwork at the office. This game is played by having everyone circle up with one person holding the ball of yarn. You never want your customers to feel like the last person in a game of Telephone -- confused. Quick & Easy Team-Building Activities 1. Team building activities that involve a range of tasks can help team members better understand their individual strengths and how those strengths contribute to the larger group. Your team should learn that it's essential to repeat messages several times to ensure a customer understands what's being said and to use language that is easily comprehensible to an amateur on the subject. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Communication is at the heart of any team’s productivity—or lack of productivity. The best part is that team-building activities don't need to be reserved for expensive, three-day office retreats. One person is elected to think of a message that they'd like to pass on, such as "The customer is always right." Gamestorming (the book) – … Rose, Thorn, Bud. In this activity, you will have all members sit in a circle. Paper Tower is another fun game that can be used to spark innovation and creativity in your team. Free and premium plans, Customer service software. Whoever the yarn-holder sees first gets handed the ball of yarn. @swethamaresan. In addition, your reps will get some practice knowing what these actions should look like in the real world when dealing with customers. If one does touch the ground, your team is out. Step 1. One-by-one, team members list a "rose" -- a positive work experience that happened to them that week -- a "thorn" -- a negative work experience that happened to them that week -- and a "bud" -- a work experience to which they're looking forward next. If you are looking for even more ideas to make your team more efficient through a more positive work environment, you can also check out our list of 40 Employee Engagement Ideas to Try in 2020. While the actual game allows playing with a variety of themes -- from movies to animals -- this version will focus on customer support. Me Too! Additionally, they give you the opportunity to strengthen your team's collaboration and communication skills which will naturally improve your work ethic and customer conversations. Depending on its size divide your team up into groups. The idea is to build egg package/carrier that can keep the whole uncooked egg intact by sustaining a 2-4-storey drop. After a minute, give one team member from each group the opportunity to view the structure again for ten seconds, then brief the group on what they saw for 25 seconds.Step 5. Assign each pairing a ridiculously difficult customer scenario to act out. This is an easy activity you can assign to your team to do on their own time. By dancing around making silly movements, your team will naturally loosen up and share some laughs. Before exploring my favorite science-based team building activities, games and exercises that will help your team bond, I have a few notes for you, the team or activity leader. When someone in the group hears something to which they can relate, they must say, "me too." Make sure they keep it realistic -- while customers are usually thoughtful in thank you letters, they probably won't go overboard with the compliments. You may unsubscribe from these communications at any time. Materials: A completed Lego structure, plus enough sets of Lego pieces for each group to recreate the structureStep 1. Place one puzzle on each table. While this game will definitely produce some good laughs, it will also teach a good lesson on dealing with difficult customers. The winner is the first team to accurately recreate the Lego structure. It’s a simple activity that requires only a few sheets of paper but can have a dramatic and immediate effect on your team’s collaboration and productivity. […] and arrange, plus most team building take care of everything so the hard part is out of your hands. Team builders are an amazing way to fix that problem. This … The game itself is very simple. Team bonding is one element of building a company culture that keeps individual workers engaged and productive while improving the way your teams work. Premium plans, Connect your favorite apps to HubSpot. It can be easy when a customer is speaking to quickly say, "I understand, but … " but this sets you up for failure. By Maison Piedfort. Remove five pieces from each and place them on another table.Step 2. Label each of four walls with one format of communication: face-to-face, phone, email, and text/chat.Step 2. Whether you’re looking to improve your team’s communication or boost creativity to generate new ideas, you’ll find a five minute team building activity below to fit your needs. Sometimes the best team building activities is allowing people to discuss or vent about things that are troubling them in the work environment. Two of them are facts and the last one is a lie. This game will also get everyone up on their feet and moving. Free and premium plans, Sales CRM software. Break employees up into groups and have each one come up with a cool team name -- that's important. Three Fun Apps To Play with 10 or Less People: Team Building Activities! Materials: Jar of pennies that are no more than 15 years oldStep 1. The point of this game is to get your team to feel comfortable around each other. Yet when the right team building exercise is used at the right time, it can help your team learn more about each other and work more effectively together. At the end of the time limit, measure the towers to determine the winner. Display the completed Lego structure to all the groups for 30 seconds, then hide it from them. When working a busy schedule, it can be hard to find time to talk about our personal lives. On one side of the room hang up empty stockings. I have personally tested them and refined them to function in a professional context, and I will give you step-by-step instructions for each one.. On the other side of the room set up bowls of candy with spoons. As well as functioning to help each team member realize the effect of their individual efforts, these games are very fun to participate in and usually result in smiles all around. The simple materials and constraints of this exercise mean employees will need to look at everyday items in new ways to be successful. Team-building activities may get a bad reputation, but they're actually a great way to get to know your coworkers on a more personal level. For more information, check out our privacy policy. Stay up to date with the latest marketing, sales, and service tips and news. Part 2 of this series will focus on 10 more short team building activities, and each will focus on project planning skills and building trust amongst a team of peers. As one of many 5 minute team building activities for work, “Penny For Your Thoughts” can reveal commonalities between employees for further team bonding. Every team needs a regular dose of team spirit to function at its best. The twist is that selecting the various roles for the team will be very important to the team’s success in defeating the Spider Web. An easy way to build rapport among individuals in a group setting is through the use of quick team building activities. You have entered an incorrect email address! Team building the for workplace can and will improve any issues that your department may be suffering from and a sound team […] Yarnfield Park - Training and Conference Centre - 3 quick and easy (and fun!) For example, you could ask people to describe their last week/month, current team atmosphere, what they appreciate most about the team, how their day is going, what mood our customers in, etc… It is a quick way to start a discussion about culture, detect possible shifts in the atmosphere, and reasons to appreciate each other. If you're looking to push employees out of their comfort zone, the game of possibilities is a great way to inspire creative thinking. Fix pieces of string across a doorway at various heights and at different angles, with the strings crossing each other to create a web.Step 2. Each team member draws a penny from the jar.Step 2. This game is played by inviting two people up at a time to perform. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '4bbcf7f8-3c11-4d5b-b284-c5f6a9d419c9', {}); Originally published Sep 20, 2018 8:00:00 AM, updated November 14 2019, 13 Quick & Easy Team-Building Activities for Customer Support Teams, 18 Customer Service Interview Questions and Answers, The Great Manager's Guide to Time-Off Requests, 14 Tried-and-True Ideas to Improve Team Communication, Writing Letters from Customer Perspectives. Rather than being personally offended by rude comments, your reps can learn to treat them as that customer's "thorn" of the day. Lolly from the perspective of the group the teamwork and team dynamics of customer. Difficult customer scenario to act out their scene for the whole team pieces... All, these teambuilding games: how efficient is your team and makes easier. Employees bond, which in turn boosts engagement and productivity and is holding a. 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