I have video but no sound. Share. Cincinnati Bell Fioptics is the absolute worse service ever! If this does not correct the problem, verify your TV is set to the correct input. If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. Please select your street from the list displayed. Customer Education, Company Culture, How-to Videos & more. What do I do if my set top box says 'boot'? What do I do if my TV says "boot"? Small Picture: If this problem only occurs on one channel, then the content is being broadcast in that format and cannot be changed. While some devices may power on automatically once plugged in, you may need to press the power button on others. Disconnect and reconnect the coaxial cable or any other video cable connections. If you already have service with Cincinnati Bell, please log in. To manually reboot your set top box, simply disconnect the power cord from the back of the box. Like. Disconnect and reconnect the coaxial cable or any other video cable connections. It may take up to 30 minutes for the Program Guide to completely download the program listings. If you only experience the issue with one TV and with our service, use the information below to correct the problem. Snowy Picture: This means the picture is present but appears fuzzy or grainy. You are trying to sell Cincinnati Bell Fioptics but what poor service. 152 were here. Blue Screen: If there is a VCR connected between the outlet and the TV, use the VCR remote to set the VCR to Channel 3 or 4. How do I adjust the picture size or aspect ratio on my set-top box? What if I am not receiving the HD-quality picture that I'm expecting? I have called this in several times, and Judge David Fields has also helped. What do I do if my TV says no signal? I paid for reconnection and up grade on service I had to wait until 8/30/2016 at 8pm to activate. What do I do if my TV says "boot"? Expand Shop sub-menu Collapse Shop sub-menu Shop Bundles; Plans And Pricing; Shop Cincinnati Bell; TV; Home Phone; Internet; Premier; Energy; Holiday; Connected Life Catalog. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". With the best calling features available. To cycle through the available TV inputs press the * key at the bottom left hand side of the remote. What do I do if my set top box says 'boot'? Simply disconnect the power cord from the back of the box. Please re-enter your address using the following tips: Already have Fioptics Services? If you are unsure of your service, please log in above to receive information for your account. Please enter the address where you would like to receive service. Then check that the set-top box and the television are both powered on. I have no picture but the channel guide still works. What do I do if my TV says "boot"? That's what you get with Cincinnati Bell and their Fioptics service. In areas now covered by Fioptics, Cincinnati Bell no longer offers ADSL-only speeds greater than 5 Mbit/s. It may take up to 30 minutes for the Program Guide to completely download the program listings. Your service has been placed on Vacation Service at your request. We've literally gone 3 months now with only 2 of our 6 tvs working! In some cases a reboot of your set-top box can resolve the issue. Fioptics Internet. Already have Fioptics Services? How do I change the input on my TV? I would assume Cincinnati Bell does the same. Please enter the address to check Fioptics availability. This is a typical signal distortion from Monday Night Raw that happens every week with Fioptics. 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