Wait at least 30 seconds and then reconnect the power. Home Phone Service. See Also http://combs.tv - Just a quick test to show speeds during peak hours with the 30/10 plan Our best services available for this address include: Watch over 375 channels and the best in HD. Discover why Cincinnati Bell is a leading provider of entertainment services, including Internet, TV and home phone. What do I do if I am having picture issues? If you already have service with Cincinnati Bell, please log in. Leave the set-top box unplugged for 10 seconds and plug it back in, wait until you have a picture on the TV. Please select the address you wish to get best offers for. Speeds up to 100 Mbps. The box may take 2-3 minutes to fully power on and load the interface on your television. I was watching the Olympics and my TV's went out. Dec 2, 2009 #26 of 55 thecid New Member. Enter the first few letters of the street name. It may take up to 30 minutes for the Program Guide to completely download the program listings. Cincinnati Bell Wireless offers mobile phone service. Your service has been placed on Vacation Service at your request. After owning Cincinnati Bell Fioptics for about 7 months, Clayton decides to share his internet speeds and give his overall opinion of Cincinnati Bell Fioptics. However, VOD (video on demand) will not function without their set top box. For example, “123 Main Street” should be entered as “123 Main”. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. What if I have no picture or sound on my set-top box? If you only experience the issue with one TV and with our service, use the information below to correct the problem. We've literally gone 3 months now with only 2 of our 6 tvs working! Simply disconnect the power cord from the back of the box. If you are unsure of your service, please log in above to receive information for your account. For example, "West 7th Street" should be entered as "W 7". Street, Road, Court, Avenue, etc). If the problem persists, contact Technical Support (513-565-9890). Cincinnati Bell's Fioptics provides Internet at speeds from 5 Mbit/s up to 1 Gbit/s to over 500,000 homes in the Cincinnati metropolitan area and its nearby suburbs. I have video but no sound. 0. anthony113061. To manually reboot your set top box, simply disconnect the power cord from the back of the box. What do I do if my TV says "boot"? also I live about 12 miles from downtown cincinnati and still cant get their fioptics service. Your service has been placed on Vacation Service at your request. Please enter the address to check Fioptics availability. Consult your television's manual or its manufacturer. The internet is great. Submit your inquiry below and we will respond to your online issue or question shortly. Blue Screen: If there is a VCR connected between the outlet and the TV, use the VCR remote to set the VCR to Channel 3 or 4. The availability is limited to areas currently wired for Fioptics, and other Fioptics services are not required. Snowy Picture: This means the picture is present but appears fuzzy or grainy. Street, Road, Court, Avenue, etc). 4 years ago. Watch over 375 channels and the best in HD. What do I do if my TV says no signal? Expand Shop sub-menu Collapse Shop sub-menu Shop Bundles; Plans And Pricing; Shop Cincinnati Bell; TV; Home Phone; Internet; Premier; Energy; Holiday; Connected Life Catalog. Fioptics TV. Like. The Cincinnati Bell Fioptics service is bad in every way. What do I do if my set top box says 'boot'? The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. If this does not correct the problem, verify your TV is set to the correct input. If you would like to have your picture fill the entire screen, refer to your TV manual for full details. What do I do if my TV says no signal? Press multiple times to cycle between the various aspect ratios. If you still have no picture or sound, contact Technical Support at 513.565.9890. We found more than one address in your account. Wavy, Horizontal, or Zigzag Lines: This problem is usually caused by loose or dirty connections. (Why is my TV's picture distorted?). Wait 30 seconds, and then reconnect and power back up. Please enter the address where you would like to receive service. If you still have no picture or sound, contact Technical Support at 513.565.9890. Please select your street from the list displayed. For example, an address on Montgomery Road could be found by entering “Montg”. $ 44 99 per month for 24 mos. The box may take 2-3 minutes to fully power on and load the interface on your television. See Also Disconnect and reconnect the coaxial cable or any other video cable connections. We get the channel guide but no picture. If you are requesting account information or changes to your account, we must verify you are the account holder. Please re-enter your address using the following tips: (Your 13-digit account number can be found at the top of your Cincinnati Bell bill), *Please enter your phone number, ex:555-555-5555. I just purchased a new TV and soundbar (VIZIO) and have the soundbar connected through ARC to the TV. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. To manually reboot your set top box, simply disconnect the power cord from the back of the box. Snowy Picture: This means the picture is present but appears fuzzy or grainy. If it does not, press the power button on the set-top box. All of my TV's are not working, what should I do? What do I do if my set-top box will not power on? See Also First verify that your set-top box is properly connected to your television and wall outlet. Please enter the last four digits of the account holder's social security number below. You can lease a CableCard from Cincinnati Bell to use in a Tivo. ... To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. Notify me when I can upgrade to Fioptics at this address. Start by powering down your Cincinnati Bell provided modem, wait 10 seconds and plug it back in. Pixelated or Tiled Image: This problem can usually be fixed by tightening all cables or by briefly powering down and disconnecting all devices to rest, and then reconnecting and powering back up. Wait at least 30 seconds and then reconnect the power. What do I do if my TV says "boot"? Home Phone Service. Cincinnati Bell Fioptics is the absolute worse service ever! If so, the issue resides within your television, and you will need to contact the product's manufacturer for more information. The box may take 2-3 minutes to fully power on and load the interface on your television. cin bell will soon go belly up. Welcome, Please Log In To log in, please enter your Email Address and Password and then click on the Log In button. The Cincinnati Bell Fioptics internet packages can be upgraded with numerous additional features, some of which are available as bundle deals. Wait at least 30 seconds and then reconnect the power. Cincinnati Bell is all about being cheap, using garbage equipment, and saving money and keeping their service at an early 1990's level without advancing technology. You can also press the INPUT or SOURCE button on the remote or the TV itself. We found more than one street that matches the street name you entered. Notify me when I can upgrade to Fioptics at this address. To reboot simply disconnect the power cord from the back of the box. If selecting the correct input does not correct the problem, disconnect the power cable from the back of the set-top box. If this does not correct the problem, power down and disconnect all devices. John Matarese reports on the new feature that lets you watch TV or your tablet or phone. We found more than one street that matches the street name you entered. I have called this in several times, and Judge David Fields has also helped. and their DSL is a measly 4.5mbps download for a astronomical $50 a month. Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage. For $14.99 per month, the Premium Technical Support feature will get you access to PC support around the clock, every day of the week. In some cases a reboot of your set-top box can resolve the issue. If you need further assistance please call 513-565-9890. Remember that if you are considering them as your provider. See Also Speeds up to 100 Mbps. Choose only the features and services you want. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. The address you entered was not recognized or not found in our service area. Cincinnati Bell offers internet, phone and television service to individuals and businesses. In some cases when your TV‘s picture is freezing you just need to reboot your set-top box. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. For numeric streets, try the plain numeric version first (e.g. 0. If it occurs on all channels, it may be a setting on the TV for aspect ratio. 0. 1 to indicate 1st Street). See Also (see image below) That's what you get with Cincinnati Bell and their Fioptics service. 19. What if I am having picture issues? What do I do if my set top box says 'boot'? What do I do if my picture on my TV is freezing? If a reboot doesn't resolve your issue please make a note of any error messages you are receiving and contact Technical Support at 513-565-9890. The box may take 2-3 minutes to fully power on and load. Watch over 375 channels and the best in HD. With the best calling features available. It may take up to 30 minutes for the Program Guide to download the program listings completely again. Home - Welcome to Cincinnati Bell - Cincinnati Bell's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. (Why is my TV's picture distorted?). Thank you for your interest in Cincinnati Bell Fioptics! Get 250 Mbps Fioptics Internet for just $44.99 per month, and lock in your rate for 24 months. If you need further assistance please call 513-565-9890. Premium Tech Support. Next, tell us which set-top box you have. If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Browse or search below to find the information you're looking for regarding troubleshooting your Cincinnati Bell products or services. Please verify you have it plugged into a working power source and if it is plugged into a power strip make sure the power strip is plugged in. It may take up to 30 minutes for the Program Guide to completely download the program listings. See Also (Why is my TV's picture distorted?) 118 were here. This should remove the message from your screen and allow you to continue with your programming. If you are unsure of your service, please log in above to receive information for your account. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. I see the message "" - what do I do? First verify that the set-top box and TV are both powered on - press the POWER button on the actual set-top box and television instead of using the remote. Welcome to the official YouTube channel for Cincinnati Bell. (Why is my TV's picture distorted?). Contributor • 1 Message. So I felt I had to register to share my story. Please select your street from the list displayed. When you reach the correct input, your TV will display your video service. 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